Q. How long will it take to dry?

A. Over the years I have unfortunately heard reports from customers about problems that arise after the cleaner has left.  

After having their carpets cleaned by a company or indeed when they have hired a machine and done the cleaning themselves, it takes several days to dry. This should never happen and can lead to serious problems with damp and could even be a risk to health. Unless your home has been completely flooded, the drying time should be measured in hours not days. Having a Truck-Mounted system allows us to not only thoroughly clean but, dry the carpet which we think is equally important. Normally between 1-4 hours, dependent on conditions. 

Q. Will the carpet get dirty quicker?

A. The main reason carpets and upholstery resoil quickly after cleaning, is because the cleaner has not rinsed the cleaning solution from the carpet properly, thus leaving a sticky residue which then in turn attracts dust etc.. Some cleaners still use dated methods and shampoo carpets and upholstery and without rinsing properly can lead to problems. 

With our system we apply a traffic lane cleaning chemical (hot) and brush into the carpet with a machine or by hand and allow to dwell. The next step is steam extraction removing the cleaning solution along with the dirt and soil.  

Q. How long will it take to do the work?

A. When you make a booking with us everything will be fully explained and a timed appointment will be made. We are never in a rush nor do we over book but, our system can clean very efficiently resulting in quicker use of the room.

Q.  What cleaning method do you use?

A. Truck Mounted (sometimes known as Van Mounted) hot-water extraction system - commonly referred to as "Steam Cleaning". Hot Water Extraction (HWE) is a combination of hot water, high pressure and a powerful vacuum.

Q. How much does it cost for a quotation?

A. Nothing, it's free but very important and avoids mistakes. If you prefer we can come out and meet with you, take measurements and leave a written quote or we can give a quote over the phone and send it by email or post.  

Q. Are any of the chemicals used harmful to children or pets?

A.  Most products used are safe and kind to the environment. All products used are industry approved, child and pet safe. We can offer ECO and chemical free cleaning if required by some customers.

Q. How often should you have your carpets and upholstery cleaned?

A. Depending on usage, but we recommend at least once a year. If you have young children, pets or both, every six months is recommended. The way things look only tells half the story, what about the bacteria, pollen, grit and dust mites that are lurking, hidden from view?

Q. I live on the third floor, will your hoses reach?

A. Yes, we have extra hoses and we have portable equipment for use in high-rise buildings. To date, there has never been a job that can’t be done.

Q. Why should I have my carpets and upholstery protected?

A. The protector covers the individual fibres and forms a protective barrier. The protector we use also contains a dust mite inhibitor. We strongly recommend light coloured, natural fibres or valuable items are protected.

Q. Can you get stains out?

A. This is a very good question, in most cases something can be done to remove or reduce stains, spots and spills.    

These are a selection of the most frequently asked questions. If your have any other questions or require more information, please do not hesitate to ask. Contact us!